Terms & Conditions

Last updated: May 24, 2026 · Jurisdiction: Chennai, Tamil Nadu, India

1. Agreement

By accessing https://www.hendoi.in or engaging Hendoi Technologies Pvt Ltd (“Hendoi”) for professional services, you agree to these Terms and any mutually executed Statement of Work (SOW) or Master Services Agreement (MSA) that supersedes conflicting sections.

2. Services

Hendoi provides software engineering, consulting, integration, and related deliverables as described in executed proposals. Website content is informational — formal obligations arise only under signed contracts.

3. Intellectual property

Unless a written agreement states otherwise, Hendoi retains pre-existing IP, tooling, and frameworks. Customer-owned materials remain yours. Deliverable ownership is defined per SOW (commonly client ownership upon payment for bespoke work product).

4. Payment terms

Fees, milestones, taxes (GST as applicable), and currency are specified in proposals. Late payments may incur statutory interest or pause work until accounts are current. Expenses are reimbursable only when pre-approved.

5. Confidentiality

Both parties protect non-public information received during engagements using reasonable care. NDAs may extend protections beyond these Terms.

6. Warranties & disclaimers

Services are provided professionally and in line with agreed specifications. Except where prohibited, Hendoi disclaims implied warranties to the maximum extent permitted by the Indian Contract Act, 1872, and applicable consumer protection laws.

7. Limitation of liability

To the extent permitted by law, Hendoi’s aggregate liability arising from any engagement is limited to fees paid for the specific deliverable giving rise to the claim during the three (3) months preceding the incident. Consequential or indirect damages are excluded except where legally non-waivable.

8. Indemnity

Each party indemnifies the other against third-party claims arising from wilful misconduct or material breach of law. Customer-provided assets (logos, datasets) remain customer responsibility regarding rights.

9. Suspension & termination

Either party may terminate for material breach if uncured within notice periods defined in the SOW. Hendoi may suspend services for non-payment or security incidents upon written notice.

10. Force majeure

Neither party is liable for delays caused by events beyond reasonable control — infrastructure outages, epidemics, strikes, government orders — provided prompt notice is given.

11. Dispute resolution

Parties attempt good-faith negotiation, followed by arbitration seated in Chennai under Indian arbitration statutes unless another forum is agreed in writing. Courts at Chennai retain jurisdiction for interim relief.

12. Governing law

These Terms are governed by laws of India, including the Information Technology Act, 2000, where relevant to electronic records and contracts.

13. Website conduct

You agree not to misuse the site (no scraping that degrades performance, no unlawful uploads, no attempts to breach security). Hendoi may suspend abusive traffic patterns.

14. Contact

Legal notices may be emailed to support@hendoi.in with duplicate courier to our Chennai address listed on the Contact page.